FAQ
What do you sell?
We offer our legendary “AS SEEN ON YOUTUBE” apparel, caps and other awesome goodies.
Customer Service email and phone number.
Here are our deets. info@xdubaishop.com +971 4 331 6034 We’ll be waiting.
Do you offer customer service support 24/7?
We play hard and we rest hard too. Call us during play time between 9am and 4pm, Sunday to Thursday.
How can I track my order?
We know how exciting it is to wait for a package! We’ll send you tracking information once your order leaves our doors. Here
are the two ways you can track your shipment. 1) Enter your order number here (put a link to the tracking page) or 2)
Enter your tracking number on the FedEx tracking page (insert link). You’ll receive this number once your shipment is
registered.
Can I Return an item?
Unfortunately we don’t accept returns. But we do exchanges! You can exchange an item at our physical shops. It’s a good way
to see our goodies live. Exchange item has to be same value, as purchased, or of higher value, extra charges will be
applicable in this case.
How does my refund get processed?
We can’t refund you but you are welcomed to do an exchange.
Can I exchange/return an item purchased online in one of your physical stores?
YES! Actually you can only exchange at the physical shop. It’s a good way to see our goodies live. Exchange item has to be
same value, as purchased, or of higher value, extra charges will be applicable in this case.
If I use a credit note or a gift card to purchase an item, can I still exchange or return that item?
You most definitely can! There’re loads of goodies for you to exchange with as well. Drop by our shops. (insert location
link)
If I’m not happy with my order do I get my refund or my money back?
That’s a little sad to hear. But you are welcomed to do an exchange at one of our shops as we can’t offer refunds at the
moment. For a full list of our shops, click here.
Can I get a discount code or gift card? Will it work for all items?
So you want a deal eh? Follow us on on our social media channels to be the first to score a code: Facebook: @XDUBAISHOP INSTAGRAM:
@XDUBAISHOP Unfortunately our gift cards are not ready yet. But follow us on social media and we’ll make sure you’re
the first to know when they are ready.
How can I use my discount code?
Congrats! You scored a promo code! Enter the code into the items marked as promo items and enjoy your score!
Can I check out as a guest or do I have to register?
You’re always welcomed to check out as a guest, but to ensure you can track your order, we’d say it’s safer to register.
It’s really easy! Plus we’d have your details in case we need to get in touch.
Why should I register with the XDubai Shop?
Well, for one, you’d be the first to access special deals that pop up on our store and first dibs on new collections. You
will also get the scoop on XDubai’s activities and events.
How do I create an XDubai Shop account?
How can I place an order with XDubai Shop
All you gotta do is click “add to a cart”. When you are done choosing and adding to your cart, click check out. Fill out
your contact details and delivery address and you are set!
Do your prices include VAT?
Can I order items in bulk to resell them?
for now you can’t .
Is there a maximum number of items I can buy?
we’ll let you know when we get bigger carts ?
Can I try an item before I buy?
For sure! Head over to our physical shops. Here are our locations .
How do I get a copy of my invoice?
Keep a lookout for it in your email.
Can I cancel my order once it’s placed?
Unfortunately no. Once the payment is processed, the order is final. You can always exchange the items you don’t want once
you receive them at one of our stores.
DELIVERY
Can I place an order outside the GCC?
At the moment, only customers in the United Arab Emirates can order. Make sure you subscribe to our list to be the first
to know when we go international!
How do you ship your items?
With care of course! Our partners at FEDEX ensure this.
How can I schedule my delivery?
At the moment, we don’t have a scheduled delivery option. Your delivery will come though anytime during first part of the
working day after you placed your order. Feel free to give your working address, if you know that you are following traditional
working hours schedule. FedEx will do 3 attempts of delivery. They will try to contact you after every attempt. If delivery
isn’t successful after 5 days, purchased item will returned to us. You have an option to keep your order at the closest
FedEx branch and pick it up when it is convenient for you. This is to be discussed and agreed with a courier after the
first delivery attempt.
How long will it take to get my order?
Excited much? You will have it delivered the next working day, provided your order was placed before 3pm.
What do I have to present at the time of delivery?
You’re all good. The package is coming to the location specified not to the physical person.
How can I change my delivery address after placing an order?
You can get in touch with our customer service agents and we will get in touch with FedEx and change the delivery address
for you. Alternatively, you can call FedEx , tell them your AWB number and change the delivery location.
I’ve been waiting longer than your delivery promised, what should I do?
Oh snap! Get in touch with our customer service agents and we will get on this.
My order has been shipped, what’s next?
We play the waiting game ? You can also track it online by clicking here using your tracking number
What if my order is damaged on its way to me?
No way! Get in get in touch with our customer service agents and we will investigate the matter.
What are the shipping costs?
Less than your cup of coffee – just 20 DHS.
Can you combine the shipping of 2 item that I ordered separately?
Of course. Let our customer service agents know and we’ll sort you out.
I didn’t get a shipping confirmation, what do I do?
Don’t fret. Give us a call and we’ll look into this.
Why am I paying shipping charges?
If you don’t want to pay shipment charges, feel free to pass by our physical shops. Visit our shops (Location).
I want to cancel my order but it has already been shipped, what should I do?
Unfortunately we don’t provide such an option.
Do you have Cash-On-Delivery option?
At the moment, we don’t, but you can always purchase our merch using cash at our stores.
Do you have same or next day delivery in UAE?
In a usual scenario, your order will be with you the next day. However during busy days, a delivery can take upto 48 hours. We do consider legit urgent requests for which you can contact us on WhatsApp (+971 56 5156 571) with your order number and full name.
How can I contact the courier company of my order?
Give FedEx a ring at 800 33339
Something is missing from my order, what do I do?
Oh snap! Please drop us an email at orders@xdubaishop.com with your order number and name of the missing item and we will get on this.
I received the wrong item, what do I do?
Let our customer service agents know via phone call or email orders@xdubaishop.com and we will get on this.
PRODUCTS
What size will fit me?
Check our size chart to be sure your purchase will fit you. Click here to see our size chart
How can I search for a product in the shop?
You can enter your search in the search field or just look thought the category headers on top of the main page.
The item I want is out of stock, can I order it?
We have some items that we will re-stock and some items are limited runs. So check with our customer service agents to be
sure.
The size I want isn’t available, can I order it?
Please contact us (link) and we will check if we have your size in other locations.
How can I know more about the material of the products?
Just check out the description of the item.
Do you offer a warranty on your products?
Unfortunately, we don’t for now.
I ordered the wrong item, what do I do?
Don’t fret. Just pop over to one of our physical stores (location) and exchange the item.
Can I get an item signed by one of the XDubai athletes?
Give our customer service agents a call.
PAYMENT METHODS
How can I pay for my order?
We accept major credit cards like Visa, Master Card. No cash on delivery.
If my payment didn’t go through, what should I?
Try giving your bank a call. This usually sorts it out.
Are my bank details trusted on the XDubai Shop website?
Of course! XDubai Shop is SSL secured and you can use your bank cards without any security concerns.
I want to pay with a different currency, how do I do that?
At the moment, we only accept AED and USD.
How do I purchase a gift card on the XDubai Shop website?
We don’t have gift cards at the moment but are working on it! Sign up for our mailing list and we’ll keep you in the loop.
How can I use my promo code?
Easy. Just insert it in the cart page or at check out in the promo code boxes.
ACCOUNT SETTINGS
I am unable to login to my account, what do I do?
Where can I see my order history?
Just go to your account settings (only for the registered customers) and click on the “Orders” sub menu or if you are logged in, simply click here to see your orders’ history
How can I update my shipping details?
You can update it in your account settings. If you are logged in, you can edit the details by simply clicking here.
I can’t access the email I used to register, what do I do?
Chill. Just give our customer service agents a call or email at info@xdubaishop.com
How do I close my account?
To close your account you can send us an account closure request at info@xdubaishop.com with your registered email address with ‘Account closure’ in the subject line.
